A Guide to our Services
Nightingale as with other care homes is regulated by the Commission for Social Care Inspection (CSCI). One of their requirements is that we produce a guide on the services we have on offer.
Nightingale is dedicated to providing quality care for older members of the Jewish community on a long-term or respite basis. Physical, intellectual, emotional, cultural, religious, social and artistic needs are catered for with sensitivity on an individual basis.
Nightingale is committed to ensuring privacy, dignity, independence and choice for residents and the very best practice in all aspects of their care.
Care on our Nightingale Lane site is provided in six separate units – three of which are for Residential care and three for Nursing care. One of the major buildings in this complex is the Gerald Lipton Centre which was built in 1976. The building comprises four accommodation floors, three of which are for our Residential residents and one, the Sampson Floor, provides Nursing care.
The Ground Floor of the Gerald Lipton Centre offers various lounges, a snooker room, Succah, function rooms, a library and other services.
Birchlands is a 35-bedded Nursing unit. All rooms have private facilities, in addition to which there are large lounges and bright dining rooms and a conservatory which offers easy access to our gardens.
The Main Building is where our residents who suffer with dementia are cared for. Located on two floors, it offers excellent accommodation and public rooms and a special reminiscence room.
Day care
We offer a full and varied programme. If you would like further details contact our Residents Services Team on 020 8772 2302.
Facilities
Nightingale has many facilities and services for residents. In alphabetical order they are as follows:
Activities and Arts & Crafts
Nightingale operates a comprehensive activities programme. Please speak to your Activities Coordinator who will facilitate your participation in all activities.
Audiology
Referral to the Audiologist is made via your Unit Manager who will arrange for an appointment to be made for you. This appointment will be confirmed in writing. The Audiology Clinic is located in Room CO5 on the ground floor of the Alfred Cope wing.
Bus Service
We operate a regular mini bus service from North London to Nightingale fortnightly. For details please contact Fundraising Department on Ext 2207.
Building Services
The Building Services personnel are the team who have responsibility for the maintenance of all aspects of the building. If there is a matter which requires attention in your room, please ask your Key Worker to contact Building Services. We endeavor to provide a prompt and efficient service.
Care
Nightingale caters for the needs of the Jewish community and services and facilities are therefore tailored to meet the needs of this specific community. In total, Nightingale is licensed to provide care for 248 residents with a range of care and nursing needs including those living with Alzheimer’s and other forms of dementia.
The level and nature of the care you receive will have been assessed initially prior to and on entry to the Home. Care at Nightingale is provided either in a Residential unit, a Nursing unit or in our Dementia unit. Regular care reviews will ensure that your evolving needs continue to be met. Should your health change significantly, in some circumstances it may be necessary for you to be cared for in a unit other than to which you originally moved. Any such proposed move will take place in consultation with you and if requested with your family and, where applicable, with the sponsoring local authority.
Catering
Catering at Nightingale is contracted to an external company called Caterplus. The management team is always available to talk to you in their office on the Ground Floor of the Gerald Lipton Centre. A Food Forum, which is open to all residents, is held every three months where we very much welcome your feedback on the catering service. There are also “for comment” books on each Unit and again please feel free to give your written comments.
Meals are served at:
Breakfast – from 08.00 am
Lunch – 12.30 pm
Afternoon tea – 3.30 pm
Supper – 6.30 pm
Chiropodist
The chiropodist visits on Tuesday and Thursday mornings. If you would like to be treated by him on his next visit to your Floor/Unit contact your Key Worker or Unit Manager.
CSCI - Commission for Social Care Inspection
Nightingale is inspected on a regular basis by the Commission for Social Care Inspection. A copy of their most recent report is available for inspection at the Unit Manager’s desk or can be viewed from the CSCI website on www.csci.org.uk. The address and telephone number of the Commission:
Regional Office:
Commission for Social Care Inspection
London Regional Contact Team
4th Floor, Caledonia House
223 Pentonville Road
London N1 9NG
Tel: 020 7239 0330 Fax: 020 7239 0309
enquiries.london@csci.gsi.gov.uk
Head Office:
Commission for Social Care Inspection
33 Greycoat Street
London SW1P 2QF
Tel: 020 7979 2000
Counsellor
Please speak with your doctor if you require the counselling service.
Cyber Café
The Cyber Café is located in the Arts & Crafts Centre. If you would like access to the computers either for email/internet use and/or if you would like computer tuition contact your Activities Coordinator.
Dentist
To make a dental appointment at our Dental Clinical contact your Key Worker or the Unit Manager who will arrange this.
Dietician
There are monthly visits to the Home by a dietician. If you feel that you would like to talk with a dietician for advice, please contact your Unit Manager or Key Worker who will make the necessary arrangements.
Dry cleaning
Arrangements can be made for garments to be dry cleaned. Please contact your Unit Manager or Key Worker who will make the necessary arrangements.
Fees
Fees at Nightingale as from 1st April 2008 are £750 per week for Residential care to £980 per week for Nursing care. The care of some residents is funded by the local authority. In such cases this will usually also involve a personal contribution from the resident. Nightingale operates a Third Party Contribution policy whereby relatives are required to contribute towards fees to supplement what is received from the local authority.
Fees are fully inclusive of all Nightingale services, the only exceptions being dry cleaning charges, in some cases dental and optician fees, hairdressing, newspapers and magazines and tickets for events such as the opera or theatre and telephone costs.
Where a local authority is responsible for funding, payment will be arranged directly between them and Nightingale. For privately funded clients fees are payable quarterly in advance. Payments at varying levels are received from the National Health Service in relation to Nursing clients.
For further information, please see the document “A Guide to Fees”, a copy of which is available from the Residents Services office.
Garden Café
The Garden Cafe is located on the Ground Floor of the Home overlooking the gardens It serves a variety of deli-style foods as well as tea, coffee and cakes.
Opening times
10.00 – 4.30 pm Monday to Thursday
10.00 – 3.30 pm Friday
10.00 – 5.00 pm Sunday
The Garden Café is closed on Saturdays and Jewish Holy Days.
Gardens
Nightingale is most fortunate to have wonderful landscaped gardens. Within the gardens there is a koi carp pond, an aviary and a rose garden. There is also a special section of the garden designed for the needs of frailer residents where they can wander in safety. The garden is wheelchair accessible. If you cannot get to the gardens unaided speak to your Key Worker who will help take you outside.
Hairdressing/Beauty Salon
The hairdressing salon is open at the following times:
9.00 – 3.30 pm Mondays and Thursdays
9.00 to lunchtime Tuesdays and Fridays
On Wednesday our hairdresser works on the Nursing Units only and the salon is closed. It is closed on Saturdays and Jewish Holy Days.
Prices are very reasonable. If you have arranged a Residents Safekeeping Account (RSK) payment for the hairdresser can be deducted from this account without the need to carry cash. If you would like to visit the hairdressing salon but are unable to get there unaided contact your Key Worker who will arrange for you to be taken and collected.
Hospital visits
Transport and, where applicable, escorts will be arranged for you for any hospital appointments. If you are making your own private arrangements at a private hospital transport will be at your own expense.
Housekeeping
The Housekeeping department is responsible for keeping all parts of the Home clean and has overall responsibility for the running of the laundry and linen room. If you wish to discuss any aspects of this service, please contact our Housekeeper or her Deputy. The Housekeeper’s office is located on the Ground Floor in the lobby area opposite the rear of the Concert Room.
Key worker
“Key Worker” is the title given to a named member of staff who will take a very special and personal interest in your care. This named person would be a Healthcare Worker that would get to know you better than any of the other members of staff and someone who you could approach if there is anything which you need. Of course, if your Key Worker is not on duty, you may contact any other member of staff.
Laundry Service - see also Dry Cleaning
Personal clothing is laundered on the premises and any necessary repairs are carried out in our Linen Room. Upon arrival at Nightingale or when you buy any new garment the Linen Room staff will put tags into all your garments to ensure everything returns to you. It is vital that any additional clothing that you or your family may buy after you have entered the Home is also given to the Linen Room for marking.
Library and Mobile Library Service
There are books on every Unit/Floor in Nightingale. The central library called the Newton Library is located on the Ground Floor of the Gerald Lipton Centre. The Newton Library contains a wide variety of books including large print books and listening books. The Newton Library is permanently open.
There is also a mobile library which visits monthly. Please refer to noticeboards for details or contact 020 8871 6350.
Mail
Personal mail will be delivered to you on a daily basis as it arrives apart from some Festivals days.
Medical Service (Doctors)
Every Unit has a doctor who takes care of all the residents on that given Unit. If you feel unwell, speak to your Key Worker or Unit Manager who will arrange for the Nurse Practitioner or the Unit doctor to see you in your own room. In an emergency the Duty Doctor will see you.
Minibus outings
We often organise outings to various places, a large number of such trips taking place in the summer. If you would like to participate in one of these outings, please look out on the weekly events diary for details and/or ask your Activities Coordinator for information about planned trips.
Multi-Sensory Room
This specially equipped room is used to help residents relax. Residents are invited to this room accompanied by a member of staff to enjoy the calming and soothing atmosphere. The room is located at the entrance to the Birchlands Wing. For further information contact the Therapy Department.
Newspapers
Newspapers can be ordered daily and are delivered by the newsagent. Payment can be made direct to the newsagent or it maybe more convenient to charge it to your Residents Safe Keeping (RSK) account. Please speak with your Unit Manager or Key Worker to make these arrangements.
Optician
Eye tests and glasses are available through a visiting optician. To make an appointment for the optician speak to your Key Worker or Unit Manager.
Portering
Our Portering department employs a number of staff and one of their responsibilities is to assist in the transportation of residents throughout the Complex. If you need a porter to assist you attending an appointment or event, please ask your Key Worker and/or any member of the care staff will be able to help organise this.
Public telephones
There are numerous public payphones throughout the Home for your use.
Religious Adviser
Nightingale employs a Religious Adviser. He is available to residents for one-to-one discussions as well as for group lectures and other activities. The Religious Adviser also supervises the kitchen to ensure that all dietary laws are complied with. To contact the Religious Adviser speak to your Key Worker or Unit Manager.
Relatives Groups
Each Unit has its own Relatives Group who hold regular meetings throughout the year. In addition to this there is a coordinating Relatives Steering Group which holds regular meetings with Management. For further information, contact your Unit Manager or Key Worker.
Residents Safekeeping Account (RSK)
Any valuables, such as jewellery or cash, are best entrusted to your bank for safekeeping. Alternatively, they can be handed in for our safekeeping. We suggest you keep only a small amount of money to cover modest daily needs. While no administration charge will be levied for the maintenance of the Residents Safekeeping Account (RSK) no interest will be paid either. If you would like guidance on these matters our Residents Services Department will be pleased to assist. The Residents Services office is located in the Administration Offices. Alternatively, ask your Key Worker or Unit Manager to arrange a meeting.
Residents Services
The Residents Services department arranges your admission procedure to Nightingale and is here to welcome you on arrival. They will be happy to assist with any general and non-clinical enquiries and their office can be found on the Administration Floor
Shop
Staffed by volunteers, the shop is located in the heart of the Home on the Ground Floor of the Main Building. It is well stocked with a good selection of fruit, sweets, greetings cards, as well as toiletry articles.
The shop is open Sunday to Thursday 1.30 to 4.00 pm and on Fridays 10-12 noon. The shop is closed on Saturdays, Jewish Holy Days and Bank Holidays.
If you are unable to visit the shop a trolley with a selection of stock visits the Floors/Units on a weekly basis.
Staff
All Nightingale staff are appropriately qualified. Written references from previous employers are obtained for them all as well as checks from the police and the Protection of Vulnerable Adults register.
A comprehensive training programme is in place to ensure continuation of their development and skills. Staff are recruited and chosen to work for Nightingale based on their devotion and commitment to caring and respect for the older generation.
Standard Terms & Conditions (Contract)
All residents are required to sign a contract prior to their admission to Nightingale. If you are unable to carry out this responsibility then the contract will have to be signed by your next-of-kin or appointee on your behalf. The contract details terms and conditions in respect of the accommodation to be provided for the resident.
Suggestion box
We very much welcome your feedback on all aspects of the service we provide. Please feel free to talk to any of the management team at any time or alternatively you may wish to use the “Suggestion Box” which is located adjacent to the Reception on the Ground Floor. This box is opened on a regular basis and we always assure you of a response if you leave your name. A suggestion/comments and complaints form can be obtained from Reception.
There are also Residents Meetings on the individual units which are coordinated by the Unit Managers.
Survey
From time to time the Home conducts a Residents Survey to obtain your views on the services that you receive. We also consult with relatives.
Synagogue
Nightingale has a beautiful synagogue located on the Ground Floor opposite the Arts & Crafts Centre. Services are held in the synagogue on the Sabbath and on Festivals. Timings for all services vary throughout the year and are displayed outside the synagogue. They are also listed on the weekly Diary of Events circulated throughout the Home. If in doubt, then contact your Key Worker or Unit Manager. Memorial candles can be obtained for a small charge from our Reception.
Therapy Department
Upon arrival at Nightingale all residents are assessed by one of our Therapy team. Depending on this assessment, an initial programme of activity/exercise will be drawn up and the therapists will be able to help you overcome any problems posed by day to day life. Treatment will either be carried out in the department which is on the Ground Floor of the Main Building or in your room, as assessed. A Shoe Service is also run via this department.
Volunteers
Nightingale is extremely fortunate to have a large active group of volunteers who are able to assist in a variety of ways. If you feel that you would like to be visited by a volunteer and/or would like to know more about the volunteer service, please contact our Volunteers Manager whose office is situated on the Ground Floor of the Gerald Lipton Centre and/or ask your Unit Manager/Key Worker to put you in touch.
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